Your customers' loyalty starts in your restroom

jamie w.

2021-07-21

space mobiles review amazing, very good customer support and no real issues with the product yet ☺innovative idea and I really appreciate the customer support we get with the personalized zoom calls. ☹Difficult to set up and monitor for a company where the stickers are in different locations regularly

David A.

2021-07-08

Valero Texas Open It is an exceptional voting platform that enables us to ensure our customer satisfaction in a shorter period of time. It is also unparalleled in offering us positive feedback and can be shared on social media. Real time feedback with dislikes allows our team to immediately address and fix any problems. We really like AirVote and will continue to use the platform. ☺Ease of use and it does exactly what they shared when introducing and promoting the software. ☹We liked all aspects and there were no cons

Gabbie E.

2021-06-15

AirVote Review ☺This product was easy to implement. We are a small zoo, so we don't have a lot of extra time or money to spend on new software and implementing it. ☹Sometimes I wish we had more control over what the stickers look like so we can edit them on our end to match our marketing efforts.

Mark P.

2021-05-24

J-Bar Enterprises It has been a great addition to our Company. ☺It allows us to get feedback from a group of consumers who did not previously have a voice, unless they did the research to find us. ☹There isn't anything to dislike, so far.

Heather O.

2021-05-06

AirVote Customer Review AirVote will very soon be in every business in the U.S. and abroad, that I'm sure! The concept is so simple, yet so very useful. How often do customers go to a business and are unsatisfied, but feel too uncomfortable to speak up? AirVote lets you provide feedback anonymously, so the owners of the establishment can hear what clients are really thinking, without having it negatively affect their reviews on Google. ☺As a customer of a portable restroom or public restroom, AirVote is so unique and helpful in the fact that I can scan one of the three QR smileys knowing that my comments will be sent immediately to the owner or manager for review. I LOVE how AirVote's feedback is immediate, especially if a restroom is out of toilet paper or a toilet is clogged and needs to be serviced as soon as possible. ☹Honestly, after using this software I have yet to find anything I dislike about it from a customer's perspective. The QR smileys are so easy to use and leaving a review takes little to no time at all. I also love that if I scan a green QR smiley, I can leave the business a review on Google also without having to search for their profile online.

Grant S.

2021-04-21

Airvote is awesome Excellent ☺I love the customer service provided by AirVote. ☹I wish it was on a better-looking decal other than a sticker. Maybe other surface options?

Roy B.

2021-04-20

Airvote ☺We used Airvote at our first event of the year for a new client and it really helped to stay ahead of service requests during the event and feedback that we can bring back to event management. It was easy to install before the event. ☹I think all the features are good for our business. The first scanning of all units is a alittle time consuming if you do not scan immediately in the field, but that was something we learned to do early on in installation.

Tanis J.

2021-04-19

Portable Sanitation Industry We have had a good experience with responsive customer service and follow through on promises/commitment. When we were in the decision making phase we voiced some concerns about some gaps we anticipated from users and implementation and everyone that we worked with at Airvote was really easy to work with and accommodated out requests. ☺By far the best thing about using airvote in our sanitary restrooms is that we get real time feedback from the user. Typically our point of contact for our customers is either a project manager or a billing agent. Neither of which actually use our product on a daily basis. Airvote allows us to be notified of unsanitary conditions in real time which makes a huge difference when it comes to keeping our units in the best possible condition. ☹I think it would be so beneficial for airvote to build out a platform that facilitated and automated a randomized drawing from all users that entered contact information regardless of which QR code was scanned. We are currently doing this on the backend, but if we just got an email once a month that told us "John Smith is you drawing winner this month. His contact information is ____________" that would be a great added feature.

Patricia J.

2020-10-14

Excellent Product and Service Excellent customer service! ☺Ease of use. Customer service was awesome. Clean looking. Touchless for guests. ☹Nothing. It is easy to use and does everything we want it to.

How it works

QR SMILEYS

A question with QR code is displayed as a sticker, handout card, poster, or stand

ONE-TAP VOTING

Your customer scans the QR code and votes with one click. Anonymous. No apps needed

ANALYTICS

You get instant
feedback

Click to explore the AirVote dashboard

SOCIAL MEDIA

Happy customers are directed to social media to write a review

Watch the video to discover more!

Get AirVote QR smileys for your business

Select questions you would like to ask your customers

You can always change those later

You have selected question(s)

Save and create AirVote account

Just register my account. I will add questions later

AirVote: what’s in it for me?

Measure performance of your staff and your business

Easy-to-read reports show service trends by time or location

Involve customers in your business

Anonymous feedback tells you things you may never know about

Get more positive reviews in social

Send happy customers directly to your review pages in social channels

Optimize maintenance schedules

If you get an alert, you can send your maintenance over

Increase your profits

Customer feedback from Airvote can show that your client needs more services than they originally ordered

Be wherever your customer is

AirVote text and email alerts give you 24/7 pulse of your business

Frequently asked questions

Why restrooms?

Three reasons:
First, the restroom stall is a place where customers have a minute of quiet time, often with a smartphone in their hands – it’s the reality of today. This explains the high volume of responses from the restrooms.
Second, the restroom is one place where a business has little control of the moment when it gets messy or runs out of supplies.
Lastly, various research is loud and clear that over 90% of customers will judge a business and service quality by the conditions of the restroom.

AirVote questions are perfect to be placed in every restroom stall, on the inside of the door facing a customer when they sit down. Low setup costs make it a simple and practical solution.

I am a small business and do not have high customer traffic. What do I get from AirVote?

Thee are two ways AirVote can bring value to businesses with light customer traffic:

Real-time alerts on negative votes along with optional comments. On average 10% of voting customers submit an optional anonymous comment. That single vote can immediately alert the owner of a problem area before other customers see it.
AirSocial – offering happy customer additional link to the social channel of your choice. This helps increase the number of your positive reviews and can directly impact your bottom line.

I am already on Yelp, Google, and TripAdvisor. Why do I need AirVote?

Most of the popular review sites create an external image of a business in the social world. AirVote is an internal tool. Your customers will use it to tell you in real-time the truth about your services. This helps you fix small issues before they become big and before they show up in Facebook/Google/Yelp as a negative review.

Your customers’ loyalty starts in your restroom – one QR smiley at a time

Your customers’ loyalty starts in your restroom – one QR smiley at a time