First, the restroom stall is a place where customers have a minute of quiet time, often with a smartphone in their hands – it’s the reality of today. This explains the high volume of responses from the restrooms.
Second, the restroom is one place where a business has little control of the moment when it gets messy or runs out of supplies.
Lastly, various research is loud and clear that over 90% of customers will judge a business and service quality by the conditions of the restroom.
AirVote questions are perfect to be placed in every restroom stall, on the inside of the door facing a customer when they sit down. Low setup costs make it a simple and practical solution.
Thee are two ways AirVote can bring value to businesses with light customer traffic:
- Real-time alerts on negative votes along with optional comments. On average 10% of voting customers submit an optional anonymous comment. That single vote can immediately alert the owner of a problem area before other customers see it.
- AirSocial – offering happy customer additional link to the social channel of your choice. This helps increase the number of your positive reviews and can directly impact your bottom line.
Most of the popular review sites create an external image of a business in the social world. AirVote is an internal tool. Your customers will use it to tell you in real-time the truth about your services. This helps you fix small issues before they become big and before they show up in Facebook/Google/Yelp as a negative review.