Use Case: Corpus Christi International Airport
“AirVote can be used to measure the customer experience at every single touchpoint that the customer has: from parking lot to plane”
Tyler Miller, Deputy Airport Director at Corpus Christi International Airport
Corpus Christi International Airport launched the AirVote QR Smiley® customer feedback program in August 2021. The system was installed across all Airport’s restroom facilities – a QR smiley inside each stall. Today, it is used daily as a real-time feedback tool. Both the custodial team and the airport management have access to the feedback data. It helps the custodial teams to pinpoint any service needs between the regular hourly restroom checks. The year-over-year reporting is essential to the Airport’s leadership as a measure of success for the upcoming facilities remodeling and upgrade projects. Reporting and the AirVote index also help the team’s training and goal-setting. The reports are being reviewed with the custodial teams every month.
About the Airport:
Located 6 miles west of the city’s downtown, Corpus Christi International Airport (CCIA) echoes the diversity of the City of Corpus Christi itself – a city that has become a sought-after area for business and recreation alike. With a population in excess of 325,000 residents, Corpus Christi is recognized as the “Gulf Coast Capital” of southwest Texas.
In March this year, CCIA received the 2021 Award for Best Hygiene Measures in North America. This award is a part of the Airport Service Quality (ASQ) Awards by the Airports Council International (ACI). ASQ recognizes the award winners as being the world’s best airports for the quality of their customer experience.
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