AirVote at an Airport
AirVote at an Airport
“AirVote can be used to measure the customer experience at every single touchpoint that the customer has: from parking lot to plane”
Tyler Miller, Deputy Director, Corpus Christi International Airport
Place These Anywhere at the Terminal
Place These Anywhere at the Terminal
Benefits:
- Each response points to exact location
- Real-time alerts (optional)
- Graphical trend reports
- Hands-free deployment and administration
Responses displayed on the Airport’s terminal map
Responses displayed on the Airport’s terminal map
Place These Inside Each Restroom Stall
Inside Each Restroom Stall
Airport Customers:- give feedback
- see service history
Terminal Services:
Airport Customers:- give feedback
- see service history
Terminal Services:
Benefits:
- Placing QR Smileys® inside each stall:
- guarantees high response volume
- guarantees specific and helpful responses
- Showing service history helps manage your customer perceptions: from frustrated 😬 to helpful 👐
- Service logging is optional and can be turned off
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