Use Case: Peachy Portable Potties & AirVote – Behind the Scenes
In 2023, we spoke with Philip Elliott, owner of Peachy Portable Potties, about how his team was using AirVote to improve service visibility and customer satisfaction. At that time, Peachy had just rolled out AirVote alongside their ServiceCore software to better track unit conditions and feedback.
2025 Update – Jessica’s Perspective
Now, as part of our ongoing conversations with Peachy, we spoke with Jessica, Team Support Specialist, to hear how the office team is using AirVote day-to-day to maximize its potential.
Jessica manages schedules, invoicing, new customer setups, and supports drivers in the field. She also oversees the integration of ServiceCore with AirVote, making sure both driver data and restroom user feedback flow together smoothly.
How Jessica Uses AirVote
Daily/Weekly Workflow: Jessica gets email notifications of AirVote feedback, which highlight potential trouble spots. Every Friday, she logs into the AirVote Business Panel to review the Questions & Analytics page, identify weekly trends, and compile her reports.
Map Insights: The AirVote map is a key tool. Jessica uses it to:
– See which units have been logged by drivers.
– Cross-check driver scans with restroom user votes.
– Investigate “red circles,” which flag a mismatch between scan location and feedback location.
“It’s very helpful for me to see what exactly is going on with a flagged unit — both from the driver’s side and the user’s side.”
The Driver Connection
Peachy emphasizes the importance of drivers scanning QR codes with the ServiceCore app. When scans include photos, service notes, and location data, AirVote can “stack” that information with restroom user feedback. This ensures Jessica’s view of service history, last serviced date, and vote trends is accurate.
“The drivers don’t see AirVote, but their correct scanning makes all the difference in the accuracy of what I see.”
New Learning: Changing Units Remotely
Jessica’s original question to AirVote was:
“We had some units transitioning from event use to construction. In the past we had to physically go out to the unit to make this change. Can this be done without being on the jobsite?”
AirVote showed her that she could:
– Find the unit in AirVote Analytics and access the QR code remotely.
– Use the AirVote sticker number and barcode to delete it from Event units in ServiceCore.
– Re-add it under Construction units – all from her desk.
This discovery saved her unnecessary trips and simplified the workflow.
Data Exports & Trends
Jessica also uses AirVote’s download/export function to support her weekly reports. She tracks how many green, yellow, and red votes Peachy receives each week to measure customer satisfaction trends.
Two Years of Progress
From Philip’s perspective in 2023 to Jessica’s perspective in 2025, Peachy Portable Potties continues to demonstrate how AirVote becomes more valuable over time. What started as a way to gather restroom user feedback has grown into a daily operational tool that helps synchronize ServiceCore driver data with customer satisfaction data.
“AirVote is very helpful and user-friendly. It gives us visibility into both customer satisfaction and driver activity, all in one place.” — Jessica, Peachy Portable Potties
