Use Case: Sonlight Services Improves Portable Restroom Tracking with AirVote

Background

Company: Sonlight Services (Facebook page: Sonlight Services LLC)
Industry: Portable Sanitation
AirVote Customer Since: February 2024

Sonlight Services provides septic and portable restroom services in its local market. As a mid-sized operator, they wanted a tool to streamline asset tracking, gather real-time restroom feedback, and reduce manual follow-ups for service issues.

Challenges Before AirVote

• Difficulty monitoring the location of restrooms in the field.
• No centralized way to review customer restroom feedback.
• Reliance on Housecall Pro for routing, billing, and the septic side of the business, but limited visibility into portable restroom-specific service and tracking.

Why AirVote

AirVote offered two immediate benefits for Sonlight Services:

1. Real-time map tracking – allowing Harold and his staff to see exactly where portable restrooms are located at any given time.
2. Customer feedback insights – enabling the office staff to sort through restroom feedback, identify true service issues, and filter out general complaints.

Key Benefits

• Primary Value:
  “Being able to, at any given time, locate where they are or kind of see that cluster or where they are.” – Harold, Owner
• Most-Used Feature:
  The map view, which shows both asset locations and restroom feedback.
  • If a restroom is flagged red, it signals attention is needed (e.g., driver vs. user-reported discrepancies).
  • Staff can quickly address issues without guesswork.
• Integration with Housecall Pro:
  • Septic services: Still managed in Housecall Pro (routing + billing).
  • Portable restrooms: Managed in AirVote (service tracking + feedback).
    This dual setup ensures Sonlight can leverage AirVote’s specialized strengths.

Experience with AirVote

• Harold describes AirVote as reliable and effective:
  “For what I need it for and for I use it for, I like it.”
• Office staff actively uses it to sort and address feedback.
• Harold finds tagging and geofencing useful, especially for events.
• Requested enhancement: a function to display how many units were serviced today – which is now being enabled for his business panel.

Results

Since implementing AirVote:

• Sonlight has gained clear visibility into restroom locations and service status.
• The office team can respond faster to real service needs.
• Harold’s team has more confidence in asset tracking, reducing manual checks.

Key Takeaways

• Portable restroom tracking made simple – Sonlight uses AirVote to locate 50+ restrooms in real time.
• Customer restroom feedback filtering helps office staff quickly address urgent issues.
• Integration with Housecall Pro allows septic routing + billing to remain separate while AirVote handles restroom-specific service tracking.
• Geofencing & tagging features add flexibility for events and temporary placements.

Quote

“For what I need it for and for I use it for I like it.” – Harold, Sonlight Services

👉 This case study demonstrates how a regional operator uses AirVote to save time, improve tracking accuracy, and enhance customer service across its portable restroom fleet.