{"id":767,"date":"2022-05-13T13:02:21","date_gmt":"2022-05-13T13:02:21","guid":{"rendered":"https:\/\/air-vote.com\/en\/?p=767"},"modified":"2024-07-26T17:31:03","modified_gmt":"2024-07-26T17:31:03","slug":"case-study-corpus-cristi-international-airport","status":"publish","type":"post","link":"https:\/\/air-vote.com\/en\/blog\/case-study-corpus-cristi-international-airport\/","title":{"rendered":"Use Case: Corpus Christi International Airport"},"content":{"rendered":"\n<p><em>&#8220;AirVote can be used to measure the customer experience at every single touchpoint that the customer has: from parking lot to plane&#8221;<\/em><br>Tyler Miller, Deputy Airport Director at Corpus Christi International Airport<\/p>\n\n\n\n<p>Corpus Christi International Airport launched the AirVote QR Smiley\u00ae customer feedback program in August 2021. The system was installed across all Airport&#8217;s restroom facilities \u2013 a QR smiley inside each stall. Today, it is used daily as a real-time feedback tool. Both the custodial team and the airport management have access to the feedback data. It helps the custodial teams to pinpoint any service needs between the regular hourly restroom checks. The year-over-year reporting is essential to the Airport&#8217;s leadership as a measure of success for the upcoming facilities remodeling and upgrade projects. Reporting and the AirVote index also help the team&#8217;s training and goal-setting. The reports are being reviewed with the custodial teams every month.<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube aligncenter wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio wp-embed-aspect-16-9\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Case Study: AirVote at Corpus Christi International Airport ((CCIA)\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/xdgBP7A_qBU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>2024 Update:<\/strong><\/p>\n\n\n\n<p>Following a major upgrade project for the terminal and restrooms, the Airport also expanded the use of AirVote. Now, airport customers can provide real-time feedback from many areas across the terminal, such as restrooms, TSA, car rental, ticketing, baggage claim, and gates. The QR codes are also displayed on the TV screens at the terminal. Real-time feedback goes directly to the Airport staff and their respective partners.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/air-vote.com\/en\/wp-content\/uploads\/2024\/07\/image-2.png\" alt=\"\" class=\"wp-image-2005\" width=\"578\" height=\"664\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/air-vote.com\/en\/wp-content\/uploads\/2024\/07\/image-1.png\" alt=\"\" class=\"wp-image-2004\" width=\"442\" height=\"589\"\/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">About the Airport<\/span>:<br>Located 6 miles west of the city&#8217;s downtown, Corpus Christi International Airport (CCIA) echoes the diversity of the City of Corpus Christi itself \u2013 a city that has become a sought-after area for business and recreation alike. With a population in excess of 325,000 residents, Corpus Christi is recognized as the &#8220;Gulf Coast Capital&#8221; of southwest Texas.<br>CCIA is a recipient of the 2021 Award for Best Hygiene Measures in North America. This award is a part of the Airport Service Quality (ASQ) Awards by the Airports Council International (ACI). ASQ recognizes the award winners as being the world&#8217;s best airports for the quality of their customer experience.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-text-align-right\">Next Use Case: <a href=\"https:\/\/air-vote.com\/en\/blog\/case-study-indianapolis-international-airport\/\">Indianapolis International Airport (IIA)<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Director and Deputy Director of Corpus Christi International Airport share their experience with AirVote at the terminal.<\/p>\n","protected":false},"author":4,"featured_media":771,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[11],"tags":[],"class_list":["post-767","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-use-case"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Use Case: Corpus Christi International Airport - 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