{"id":346,"date":"2021-01-03T19:09:19","date_gmt":"2021-01-03T19:09:19","guid":{"rendered":"https:\/\/air-vote.com\/en\/?p=346"},"modified":"2026-01-17T18:29:49","modified_gmt":"2026-01-17T18:29:49","slug":"feedback-from-loyal-customers-easy-think-twice","status":"publish","type":"post","link":"https:\/\/air-vote.com\/en\/blog\/feedback-from-loyal-customers-easy-think-twice\/","title":{"rendered":"Feedback From Loyal Customers. Easy? Think Twice"},"content":{"rendered":"\n<p>Today I was reminded about how important (and how difficult) it is to get timely and honest customer feedback.&nbsp;<\/p>\n\n\n\n<p>There is a coffee shop close to our house.&nbsp; My wife and I have made it a weekend tradition to take a 15-minute walk with our dog Rocky, grab our usual small drip coffee with a little ice, and sometimes share a bagel.<\/p>\n\n\n\n<p>Everything about that place is nice: they make great coffee, the staff is super-nice.&nbsp; Rocky always gets his \u201cpup-cup\u201d treat, which he is fond of\u2026 The staff already knows us and has our coffees for us as we walk into the door.<\/p>\n\n\n\n<p>We sit outside and have a quiet morning time together.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Today was the same as other days. But when we sat outside, I noticed that the area around the outside tables was quite dirty: the winds and rains over the past couple of days brought old leaves, plus a few occasional straws, lids, and straw covers.&nbsp; The sitting area outside just didn\u2019t fit the clean and \u201chip\u201d look of the rest of the place. Clearly, this simply went unnoticed.<\/p>\n\n\n\n<p>Now, here is the kicker: how do you tell this to the staff?&nbsp; Maybe it\u2019s me, but I find this simple thing extremely difficult. It is uncomfortable to confront the people who have been good to you, with your \u201csuggestions\u201d.&nbsp; Next time they see you, you will be in their mind \u201cthat complainer guy\u201d.&nbsp; At the same time, you want to bring it to their attention somehow.&nbsp; You can search for their website, find the contact page, and send a message.&nbsp; But this seems like too much work.&nbsp; Google\/Facebook\/Yelp review?&nbsp; No!&nbsp; I don\u2019t want to hurt their business by posting my suggestions to the whole world.&nbsp; So, in the end, I did what most would do in this case\u2026 nothing.<\/p>\n\n\n\n<p>It made me think how valuable on-the-go anonymous feedback really is.&nbsp; It is pretty much the only way a business can get thoughtful suggestions about service quality from its loyal customers.&nbsp; Otherwise, they will smile and walk away.&nbsp; Meanwhile, the problem continues&#8230;<\/p>\n\n\n\n<p>With&nbsp;<a href=\"https:\/\/air-vote.com\/\">AirVote<\/a>, a customer would only need to scan a QR code smiley posted as a sticker on the wall or on the table and send an anonymous internal note to the business.<\/p>\n\n\n\n<p>If you are a business and can relate to this,&nbsp;<a href=\"https:\/\/air-vote.com\/\">give AirVote a try<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today I was reminded about how important (and how difficult) it is to get timely and honest customer feedback.<\/p>\n","protected":false},"author":4,"featured_media":349,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[4],"tags":[],"class_list":["post-346","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Feedback From Loyal Customers. Easy? Think Twice - AirVote<\/title>\n<meta name=\"description\" content=\"Today I was reminded about how important (and how difficult) it is to get timely and honest customer feedback. There is a coffee shop close to our house...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/air-vote.com\/en\/blog\/feedback-from-loyal-customers-easy-think-twice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Feedback From Loyal Customers. Easy? Think Twice - AirVote\" \/>\n<meta property=\"og:description\" content=\"Today I was reminded about how important (and how difficult) it is to get timely and honest customer feedback. 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